Proxy Ninja FAQ

Do you take custom orders?

No, we are unable to do custom printing. Only the cards listed are available. We try our best to make sure that we have all of the most popular cards that our customers are looking for, but we cannot have every Magic the Gathering card in our shop.

Can you make (name of card)?

I’m sorry, but we can’t. Only the cards listed are available.

How do I contact you?

For any customer service issues please email proxyninja@protonmail.com

How can I change or cancel my order?

Any cancellations or changes to your order should be made within 24 hours of ordering. Please e-mail our customer service at proxyninja@protonmail.com and we will cancel your order if it has not been shipped out yet.

I am missing cards from my order, what should I do?

Please email proxyninja@protonmail.com and we will see what can be done to make it right.

I received the wrong card or wrong version of the card I ordered, what should I do?

Please email proxyninja@protonmail.com and we will ship out the correct cards to you the next business day.

The cards I received don’t look like I want. How can I get my money back?

We are sorry, but due to the nature of our product we do not accept any returns or exchanges.

When do you ship?

Within 3 to 5 business days of your order.

How do you ship?

Via USPS First Class mail for regular shipping or USPS priority mail if you pay extra.

Will I receive a tracking number?

Yes once your order is shipped you will receive an automated confirmation email from our shipping system. Please check your junk mail if you have not yet received this e-mail in your inbox.