Proxy Ninja FAQ

Do you take custom orders?

No, we are unable to do custom printing. Only the cards listed are available. We try our best to make sure that we have all of the most popular cards that our customers are looking for, but we cannot have every Magic the Gathering card in our shop.

Can you make (name of card)?

I’m sorry, but we can’t. Only the cards listed are available.

Why won’t you print other cards?

We don’t print these at home; they are printed in a card printing factory. New printing plates would have to be made for an entire sheet of 55 cards, which is cost prohibitive.  

How do I contact you?

For any customer service issues please email proxyninja@protonmail.com

How can I change or cancel my order?

Any cancellations or changes to your order should be made within 24 hours of ordering. If you have not received a shipping confirmation proxyninja@protonmail.com. If your cards have already shipped, you will be given return instructions. After we receive the cards back we will give you a refund.

I am missing cards from my order, what should I do?

Please email proxyninja@protonmail.com and we will see what can be done to make it right.

I received the wrong card or wrong version of the card I ordered, what should I do?

Please email proxyninja@protonmail.com for instructions to return the wrong card(s). They must be postmarked within 7 days, and in the condition as shipped. After we receive the wrong card back we will send out the correct card.

The cards I received don’t look like I want. How can I get my money back?

If you would like a refund please send back the cards that you don’t want and once we receive them back we will issue you a refund through PayPal. We must be contacted within 48 hours of you receiving your order and the cards must be postmarked within 7 days in order for us to refund your order.

When do you ship?

Within 3 business days of your order.

How do you ship?

Via USPS First Class mail with tracking.

Will I receive a tracking number?

Yes once your order is shipped you will receive a confirmation email with the tracking number.