You’ve got questions qbout our quality Magic Proxies. We’ve got answers.
Do you take custom orders?
No, we are unable to do custom printing. Only the cards listed are available. We try our best to make sure that we have all of the most popular cards that our customers are looking for, but we cannot have every Magic the Gathering card in our shop.
Can you make (name of card)?
I’m sorry, but we can’t. Only the cards listed are available.
How do I contact you?
For any customer service issues please email [email protected]
How can I change or cancel my order?
Any cancellations or changes to your order should be made within 24 hours of ordering. Please e-mail our customer service at [email protected] and we will cancel your order if it has not been shipped out yet.
I am missing cards from my order, what should I do?
Please email [email protected] and we will see what can be done to make it right.
I received the wrong card or wrong version of the card I ordered, what should I do?
Please email [email protected] and we will refund your money for the incorrect card that was sent.
What is the difference between a hologram (or holo) and a foil?
Occasionally there is some confusion about this. The hologram, or holo for short, is the small shiny silver oval at the bottom of the card. A foil is a card that is shiny foil picture. We designate foil cards by beginning the card name with “FOIL.”
The cards I received don’t look like I want, the color is off.
Printing, even in a factory setting, is not going to produce an exact duplicate every time. Ink, like all man-made colorings, has dyelots. An ink vat change can produce slightly different shading, but most of the time the human eye can’t distinguish. Plus the formula for printer’s ink changed about 20 years ago. Even Cartamundi themselves could not produce an exact duplicate of original printings. We have even seen noticeable slight differences in Cartamundi printed cards.
How can I get my money back?
We are sorry, but due to the nature of our product we do not accept any returns or exchanges.
When do you ship?
Within 3 to 5 business days of your order. You do have the option of paying a small fee for next day processing, but please note we don’t ship on Sundays because the post office is closed.
How do you ship?
Via USPS Ground Advantage (which replaced First Class and Ground Parcel mail services) for regular shipping or USPS Priority Mail if you pay extra. Shipping options and prices will display at checkout.
Will I receive a tracking number?
Yes once your order is shipped you will receive an automated confirmation email from our shipping system. Please check your junk mail if you have not yet received this e-mail in your inbox.
Do you ship to my country?
Yes, we ship internationally.
Where do you ship from?
We ship from Rhode Island, USA.
Tracking hasn’t updated for days, or tracking says arriving late, what now?
Sometimes there are postal delays, and USPS delays are beyond our control. The USPS doesn’t give us any extra or special information; we too only know what tracking says. All we can do is wait.
Tracking hasn’t updated for weeks, or my package seems to be stuck in _____, what now?
Time to put in a Missing Mail Search Request with the USPS. Most likely your package is sitting in a corner in a warehouse just waiting for postal employees to be told they’d better actually look for it and move it along.
Tracking says the package was delivered but I didn’t receive it.
Speak to your letter carrier and/or call your local post office branch. Sometimes a package gets scanned as delivered but actually isn’t delivered until the next day. You might also want to ask your neighbors. You’d be surprised how often it’s as simple as a neighbor got it by mistake and they have it sitting on a table because they’ve been meaning to bring it over.
Tracking still reads “Shipping Label Created, USPS Awaiting Item”
While it is possible we’re a little behind, we have also occasionally seen packages arrive to their destination without a single tracking scan. Or there’s occasionally a weird glitch where suddenly the day before delivery all the scans for stops along the way show up. Who knows why. I wouldn’t worry unless it’s been over a week.
I don’t like shipping by USPS. Can’t you ship it by another service?
We ship via USPS because at our shipping volume UPS and FedEx charge almost 3 times as much. Yeah, no kidding. But if you really want to pay that much for shipping contact us and we’ll see what we can arrange.
I would like my order shipped overnight/express.
Are you sure about that? Priority Express 1-Day costs a lot more than most people realize, starting at $29.45 for addresses in the continental USA, which is why we don’t even list it as an option at checkout. But if you’re really that desperate for cards in a hurry contact us and we’ll see what we can do.